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1st Line / Help Desk Specialist

Hybrid in Argentina: Cordoba Province, Cordoba
Support.Users, SQL
Argentina: Cordoba Province, Cordoba

We are seeking a dedicated 1st Line / Help Desk Specialist to join our team and provide high-quality support in managing individual incidents and tasks related to services and application monitoring.

You will play a critical role in ensuring the operational health of our systems while promoting clear and effective communication with all stakeholders.

Responsibilities
  • Validate and analyze individual incidents, as well as situations that might result in mass incidents
  • Ensure the operational health of the services and applications under our responsibility through proactive monitoring
  • Promote clear and concise communication with internal teams and stakeholders involved in incident management
  • Actively contribute to daily task management and provide timely, effective solutions to day-to-day challenges
  • Manage and follow up on assigned tasks, ensuring deadlines are met and outcomes meet quality expectations
  • Support and assist customers in resolving technical issues to maintain high standards of customer satisfaction
  • Maintain documentation for recurring issues and provide insights for continuous improvement
  • Assist in identifying root causes of recurring incidents and propose long-term solutions
  • Collaborate effectively with team members and other departments to achieve common goals
Requirements
  • At least 1 year of customer service experience in a related role
  • Knowledge of Microsoft Office tools including Word, Excel, and PowerPoint at an intermediate level
  • Background in PL/SQL with basic to intermediate proficiency (Required)
  • Proficiency in Power BI is highly desirable
  • Professional experience of at least 2 years working at Claro, with recent experience within the past 12 months (Required)
  • Competency in teamwork combined with a strong willingness to collaborate
  • Capability to work independently with autonomy and take ownership of assigned tasks
  • Flexibility to handle changing situations and adapt to evolving business needs
  • Analytical skills and logical reasoning to effectively break down and resolve complex problems
  • Strong communication skills, both written and verbal, to interact clearly and effectively
Nice to have
  • Understanding of business operations specific to Claro’s environment
  • Familiarity with advanced Power BI features or other visualization tools
  • Showcase of initiative in identifying areas for process improvement
Benefits
  • International projects with top brands
  • Work with global teams of highly skilled, diverse peers
  • Healthcare benefits
  • Employee financial programs
  • Paid time off and sick leave
  • Upskilling, reskilling and certification courses
  • Unlimited access to the LinkedIn Learning library and 22,000+ courses
  • Global career opportunities
  • Volunteer and community involvement opportunities
  • EPAM Employee Groups
  • Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn